GDPR Privacy Policy

Effective date: 14th December 2019

S&B Sensory Ltd (“us”, “we”, or “our”) operates the website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from


  • ServiceService is the website operated by S&B Sensory Ltd
  • Personal DataPersonal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage DataUsage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • CookiesCookies are small files stored on your device (computer or mobile device).
  • Data ControllerData Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

    For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

  • Data Processors (or Service Providers)Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

    We may use the services of various Service Providers in order to process your data more effectively.

  • Data Subject (or User)Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us.

Usage Information

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

S&B Sensory Ltd uses the collected information for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), S&B Sensory Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

S&B Sensory Ltd may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

Retention of Data

S&B Sensory Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

S&B Sensory Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

S&B Sensory Ltd will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, S&B Sensory Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

S&B Sensory Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of S&B Sensory Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. S&B Sensory Ltd aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where S&B Sensory Ltd relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics Providers

We may use third-party Service Providers to monitor and analyse the use of our Service.

  • Google AnalyticsGoogle Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Terms and Conditions

Terms and Conditions for ZENBOXES & Use of ZEN Sensory Centre

Welcome to S&B Sensory Ltd. We are a company registered in England and Wales under number 11969247. VAT Number 382549762.  Our registered office is 7 Princes Square, Harrogate, HG1 1ND. Our operating office ZEN S&B Sensory Ltd, Skipton Road, Felliscliffe, Harrogate, North Yorkshire, HG3 2LP. Telephone number 01423313510 and email address


RULES OF USE of ZEN Sensory Centre

Here at Zen all our sensory rooms have been designed and installed to be as safe as possible for everyone who visits. As some of the areas have soft play and activity play we understand that due to the nature of this, accidents can still sometimes happen. We cannot accept any responsibility for injury or damage to anyone using them or their clothing. Parental/carers supervision is required at all times for babies, toddlers, children and others who require additional support, as it is not the responsibility of staff. We do not have food or catering facilities on site. Customers are allowed to bring in their own food but this is to be eaten in the activity room only.

Booking Types:

Full access booking – This is a £30.00 per session, each session is for up to 6 people including babies and toddlers, this booking works on a rotation basis where you will have 20mins in each of the rooms exclusively for your group and we will rotate you from room to room.

Entire centre booking – This is £100 for 1 hour and you have exclusive use of the entire centre to use as you wish. For this type of booking the total numbers are 30 including babies and toddlers (unless agreed beforehand with management). (when booking this type of booking you are agreeing to the terms and conditions which will be reiterated by management when booking)

Entire centre bookings for families with loved ones who have additional needs are at a reduced price of £50per hour.

Entire centre bookings must be made via, phone, email or messenger.

Sensory for Babies and Toddlers- This session is an open session to move freely between all four rooms with others in the centre with you. We have two types of groups, 0-24 months and 0-5 years old. All children attending this session must be within the age restrictions or may be refused entry. This session is £10 for the first child and £5 for additional siblings still within the age restrictions, parents/carers are free and you can have up to 2 adults for your booking.

SEN Support Group- This is £10 for first child plus £5 for any additional siblings. This is an open session for families with loved ones to move freely between all four rooms with others in the centre.

Birthday Parties- All terms and conditions for hire of the entire centre apply. A deposit is to be made of 50% of entire party amount to secure your booking. Without a payment of deposit, your party is not booked and we will not hold your date. Final balance and numbers are to be completed by 14 days prior to you party. Failure to do so will result in your party being cancelled unless prior arrangement from management staff. If you are supplying your own decorations/food, the activity room is to be returned to how you found it, fully cleaned of any food/decoration items and rubbish is to be removed from the premise by the party person.

**All prices are inclusive of VAT**

  • All babies, children and anyone who requires additional support must always be accompanied by a responsible adult over the age of 18 years and supervised at all times . S&B Sensory ltd do not accept responsibility for the supervision for anyone unless arrangement has been made and agreed prior with Management.
  • Footwear is not to be worn throughout the centre and is to be removed on entry. Exceptions can be made for those with specific needs around mobility.
  • The Cacoon nest swing can hold a maximum weight of 200kg
  • The waterbed can hold a maximum weight of 250kg
  • Tracking hoists have been fitted in the toilet area and the Lights room. The hoist in the toilet area can hold 160kg and the hoist inn the Lights room can hold 350kg. These hoists are available for those who are fully trained to use them. S&B Sensory recommends that a minimum of two people is used when using the hoists. S&B Sensory carry out regular checks on the hoists and they are maintained and serviced in line with our health and safety policy. S&B Sensory cannot be held responsible for any injuries caused to any persons through misuse of the hoists.
  • Mobile hoists are made available to be used by those who are fully trained in the use of a mobile hoist. S&B Sensory recommends that a minimum of two people are used when using the hoists. S&B Sensory carry out regular checks on the hoists and they are maintained and serviced in line with our health and safety policy. S&B Sensory cannot be held responsible for any injuries caused to any persons through misuse of the hoists.
  • Hoist slings are made available, however S&B Sensory recommend bringing the users own sling to be used. All slings in the centre are kept in good condition and checked daily. It is the users responsibility to check all slings and hoists are in working order before use.
  • NO food is to be taken into the Water, UV and Lights room. Only drinks in a suitable cup with a lid are permitted in these rooms.
  • It is forbidden to smoke, vape or use any form of electronic cigarette within the centre.
  • We cannot take any responsibility for any lost or stolen items inside the centre or in the car park area.
  • Any property that is found will be kept for 4 weeks, after this time S&B Sensory have the right to donate it to charity if uncollected. We will ensure all reasonable efforts are made to reunite property with their owner.
  • Cars parked within the car park are done so at owners own risk.
  • Any form of fighting, bullying, verbal abusive aggression or any other behaviour that is deemed to be unacceptable towards ZEN staff, visitors, other users of the centre will not be tolerated under any circumstances. ZEN staff will ask any persons displaying this type of behaviour to leave and management have the right to refuse any future bookings or entry to the centre. Managers of ZEN do have the right to implement a total ban where felt it is required. We ask that all visitors report any such behaviours to a staff member of ZEN immediately who will address the situation.
  • Please report any concerns to a ZEN staff member immediately.
  • Anyone who is feeling unwell is asked to not attend their session and it will be reschedule for a later date when you are well. We ask that anyone who has experienced sickness or diarrhoea in the last 48 hours to not visit the centre.
  • Anyone testing positive of Covid19 within the last 5 days are asked not to attend ZEN sensory. If you do test positive, contact us and we will rebook your session for a later date.
  • Parents/guardians/carers must always accept full responsibility and adhere to these policies. It is their responsibility to explain to all members of their group the terms and conditions and ensure they are followed by all.
  • All accidents and injuries are to be reported to a ZEN staff member to ensure the necessary assistance is given. This will be looked into to help try and prevent any further occurrences and will be recorded and reported in line with our policies.
  • Please notify any spillages to a ZEN staff member to be cleaned up immediately.
  • Please notify ZEN staff of any damage to any of the equipment to ensure relevant action is taken and where required reported.
  • S&B Sensory have the right to charge you for any malicious damage to any of the equipment caused by yourself or members of your group.
  • We require a 48hr period of notice of cancellation of a session for a full refund to be given.
  • All session bookings are confirmed on receipt of payment
  • Availability for sessions cannot be guaranteed without prior booking.
  • All prices are subject to change at any time.
  • If for any reason the centre needs to be closed by S&B Sensory then full refunds will be given or an option of a credit note will be offered..
  • If the centre is to close due to local or government restrictions that are enforced than full refunds will be given, or an option of a credit note will be offered.
  • All prices are inclusive of VAT
  • We do not store credit card details.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
  • You may request details of personal information which we hold about you under the Data Protection Act 2018 and GDPR. A small fee will be payable. If you would like a copy of the information held on you please write to: – ZEN S&B Sensory, Skipton Road, Felliscliffe, Harrogate, HG3 2LP
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
  • All credit card details are entered on a secure page and are transferred using the SSL encryption method.
  • CCTV is in operation in areas within and outside the building.



Terms and conditions for purchasing ZEN boxes

By ordering a ZENBOX or subscribing to one of our subscription packages you are agreeing you have read the terms and conditions and agree to adhere to these. If for any reason you do not agree to our terms and conditions please do not order or sign up to our subscriptions. S&B Sensory Ltd have the right to change and amend these terms and conditions as and when, however terms will not change to orders that have previously been made before any change.

S&B Sensory reserves the right to change pricing of any of its products without prior notice, however changes will not be made to orders already been placed and received and acknowledged by S&B Sensory Ltd before the change was made.

Username and Passwords

To purchase a ZENBOX or subscription you will be required to register your details with us. Specific information will be asked and stored in line with our privacy policy.

A username and password will be provided on registration. It is you r responsibility to safeguard this information. There will be an option within your account to change your password to something more memorable.

When registering with us users must be at least 18 years of age, to adhere to the terms of the Subscription contract.

Orders and Subscriptions

You can purchase a one off ZENBOX or subscribe to a subscription package by following the links on our ZENBOX website page. Once you have selected your desired item you will have a chance to check your order and correct any errors or change your mind before submitting to order on our checkout page.

All orders are subject of acceptance from S&B Sensory Ltd. Acknowledgement and acceptance of your order will be confirmed via email. If for any reason an order is declined than an email will be sent to give reason.

When purchasing a one off ZENBOX we aim to dispatch within 48hrs, however please allow up to 10 working days.

When purchasing a subscription package of Bi-Monthly (every 2nd Month) you are accepting that your subscription will have an initial payment then reoccurring payments every 2nd month which you agree to. Payments will be deducted on the date of the month from when your first order was made. Your subscription will automatically extend for successive months at your original purchase rate.

Cancellation can be done at anytime and for any reason. If cancellation is given within 5 days of the next due payment, then payment will still be taken and a final ZENBOX sent. To cancel your subscription, you can log in to your account and select the ‘Cancel’ option.

You can amend/update payment details through your account online.

Pricing and Delivery

All prices are inclusive of VAT and include delivery to all parts of the UK. Additional charges will be added for outside of the UK and you as the customer will be responsible for any additional charges.

We aim to have your Box delivered to you within 2 weeks of your initial order date, however in circumstances out of our control, regarding stock and suppliers it may take up to 30days.




Terms and conditions for ZEN Memberships

Monthly Memberships:

  • This membership belongs to one named paying family.
  • All normal ZEN Sensory rules of play apply to all including members.
  • All sessions must be prebooked
  • To redeem your percentage off, you must apply your membership code given at time of sign up at checkout, call 01423313510 or email quoting your membership number and name.
  • Your membership code belongs to the paying customers email address.
  • Only one space can be booked for our group sessions including baby toddler groups and SEN support sessions under membership name. Should you book extra spaces for others who do not have a membership with us, they will be charged the difference in pay before entry to ZEN.
  • Your membership fee will be taken monthly on the day of sign up.
  • By signing up for a monthly membership, you will be charged for a minimum period of 3 months. You can cancel anytime thereafter this date for any reason and will not be charged.
  • We are not able to give refunds on this membership charge should you choose to stop using your membership within the first 3 months of sign up.
  • If you cancel your membership within 48 hours of payment due, you will be charged for the following month and a refund will not be given. Your membership will then be cancelled for all months thereafter.


Yearly Memberships:

  • This membership belongs to one named paying adult.
  • All normal ZEN Sensory rules of play apply to all including members.
  • All sessions must still be prebooked
  • To redeem your percentage off, you must apply your membership code given at time of sign up at checkout, call 01423313510 or email quoting your membership number and name.
  • Your membership code belongs to the paying customers email address.
  • Only one space can be booked for our group sessions including baby toddler groups and SEN support sessions under membership name. Should you book extra spaces for others who do not have a membership with us will be charged the difference in pay before entry to ZEN.
  • Your membership fee will be taken on the day of sign up. ,
  • We are not able to give refunds on this membership charge should you choose to stop using your membership.
  • Your yearly membership will renew one year from the date you signed up.
  • You can opt out of yearly renewal by emailing
  • If you cancel your membership within 48 hours of payment due, you will be charged and a refund will not be given for the following year membership. Your membership will then be cancelled for the following terms.